Abstract visualisation of an AI compute network

AI

Applied AI and the Productivity Gap

The gap between AI pilots and AI in production is where the actual returns sit. Growth markets may close it faster than incumbents expect.

  • 26 June 2026
  • 8 min read
  • EM Summit Programme Committee

Most enterprises can point to an AI pilot. Far fewer can point to a workflow where AI has permanently removed cost or unlocked a revenue line. That distance — between demonstration and production — is where the productivity gap lives, and closing it is now the more interesting engineering problem.

Why growth markets can move faster

Two structural advantages matter. First, fewer legacy systems: a bank that digitised in the last decade has cleaner data and a shorter integration path than one carrying forty years of mainframe accretion. Second, an acute labour-cost and capacity constraint in specialised functions, which raises the marginal value of automation.

The counterweight is compute access, data-residency rules and specialised talent retention. These are solvable, but they are procurement and policy problems, not model problems.

The questions the Technology & AI panel will ask

What has actually shipped? What did it replace? What did compliance require before it could go live? Those three questions separate a working deployment from a press release, and they frame the main-stage technology programming in September.

  • AI
  • Technology
  • Enterprise

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